MEDICAL TRANSPORTATION UNABLE TO PICKUP MULTI-DISABLED

HART TO HEART MEDICAL TRANSPORTATION ARRIVED ON TIME TO PICK UP A REGULAR CLIENT, A MULTI-DISABLED INDIVIDUAL WITH A MOBILITY SCOOTER.  HOWEVER, THEY WERE UNABLE TO ACCESS THE PATIENT AS THE SIDEWALK HAD NOT BEEN SHOVELED OR SALTED DUE TO SNOW FROM THE PREVIOUS WEEK.  PROPERTY MANAGEMENT WAS WELL AWARE OF THE CIRCUMSTANCES AND THAT A PATHWAY NEEDED TO BE DONE FOR THIS PARTICULAR RESIDENT, BUT THEY DID ABSOLUTELY NOTHING.  DESPITE THE TENANT CALLING THEM DAILY TO INFORM THAT THERE WERE EXTREMELY IMPORTANT MEDICAL APPOINTMENTS, PROPERTY MANAGEMENT REFUSED TO MAKE THE PATHWAY ACCESSIBLE FOR THE MULTI-DISABLED INDIVIDUAL.

THE RESIDENT CALLED THE POLICE DEPARTMENT AND STATED THAT THEY WERE TRAPPED WITHIN THE APARTMENT BY PROPERTY MANAGEMENT AND COULD NOT GO TO THE MEDICAL APPOINTMENTS AND / OR OBTAIN GROCERIES OR DOG FOOD FOR THE SERVICE DOG.  WHEN THE POLICE ARRIVED, THEY ENLIGHTENED THE TENANT THAT HART TO HEART MEDICAL TRANSPORTATION HAD ALSO CALLED THE POLICE.  THE POLICE TOOK A REPORT AND SAID THAT THEY WOULD TALK WITH PROPERTY MANAGEMENT.  THE MULTI-DISABLED INDIVIDUAL CONVERSED WITH THEM IN RESPECT THAT EVEN IN AN EMERGENCY, LIKE A FIRE OR SUCH, THEY WOULD BE TRAPPED WITH THE SERVICE DOG AND NO WAY OUT.

THE POLICE, THERE WERE THREE OFFICERS, INDICATED THAT THERE WERE MAINTENANCE PEOPLE OUT THERE NOW PRESENTLY.  THE DISABLED TENANT REPLIED THAT PROPERTY MANAGEMENT WAS CALLED AND INFORMED THAT THE POLICE HAD BEEN CONTACTED.

SHORTLY THEREAFTER, A HART TO HEART REPRESENTATIVE ARRIVED TO ASSESS THE SITUATION AND PHOTOGRAPHED THE ENTIRE PATHWAY FROM PATIO TO SIDEWALK TO CURB.

AS SOON AS THE POLICE AND HART TO HEART MEDICAL TRANSPORTATION LEFT SO DID THE MAINTENANCE CREW FOR THE APARTMENT COMPLEX WITHOUT COMPLETING THE WORK.  AS A RESULT, THE RESIDENT WILL STILL BE UNABLE TO ATTEND ANY OF THE MEDICALS FOR TRANSPORTATION WILL, AGAIN, BE UNABLE TO ACCESS THE SIDEWALK.

IT HAS BECOME OBVIOUS TO EVERYONE THAT THE ACTS OF PROPERTY MANAGEMENT HAS GONE  BEYOND DENIAL OF REASONABLE ACCOMMODATIONS.  THEY HAVE BECOME AWARE THAT SUCH ACTS HAS NOW BORDERED INTO THE REALMS OF ABUSE OF A MULTI-DISABLED INDIVIDUAL WITH A MOBILITY SCOOTER.